Administrative Assistant / Customer Service
SEETO REALTYHouston, TX, US30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionListen attentively to customer concerns, identify the root cause of issues, and offer appropriate solutions or escalate complex problems to higher-level support as needed. Develop a deep understanding of the company's products or services to effectively address customer questions, provide accurate information, and offer recommendations. Process orders, returns, refunds, and exchanges accurately and efficiently, ensuring adherence to company policies and procedures. Handle customer complaints with empathy and diplomacy, striving to turn negative experiences into positive outcomes while maintaining customer satisfaction. Certainly! Job Title : Customer Service Representative Job Responsibilities : Customer Interaction : Interact with customers via phone, email, chat, or in-person to provide assistance, answer inquiries, and resolve issues in a prompt and professional manner. Listen attentively to customer concerns, identify the root cause of issues, and offer appropriate solutions or escalate complex problems to higher-level support as needed. Excellent Communication Skills : Strong verbal and written communication skills, with the ability to articulate information clearly and effectively. Demonstrated empathy, patience, and emotional intelligence in dealing with diverse customer personalities and resolving conflicts. Strong analytical and problem-solving skills to assess situations, identify solutions, and make informed decisions under pressure. Keen attention to detail in accurately documenting customer interactions, processing orders, and maintaining records. Flexibility to adapt to changing priorities, customer needs, and business requirements in a dynamic and fast-paced environment. Develop a deep understanding of the company's products or services to effectively address customer questions, provide accurate information, and offer recommendations. Process orders, returns, refunds, and exchanges accurately and efficiently, ensuring adherence to company policies and procedures. Handle customer complaints with empathy and diplomacy, striving to turn negative experiences into positive outcomes while maintaining customer satisfaction. Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the company's CRM system or database. Identify opportunities to promote additional products or services to customers based on their needs and preferences, thereby maximizing sales and revenue. Gather and relay customer feedback to the appropriate departments (e.g., product development, marketing) to help improve products, services, and processes. Ensure high-quality customer service by adhering to established service standards, protocols, and performance metrics (e.g., response time, customer satisfaction ratings). Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries or resolve issues that require cross-functional support. Stay updated on product knowledge, industry trends, and customer service best practices through training sessions, self-study, and participation in professional development activities. Powered by JazzHR
Job Responsibilities :
- Customer Interaction : Interact with customers via phone, email, chat, or in-person to provide assistance, answer inquiries, and resolve issues in a prompt and professional manner.
Problem Resolution :
Product / Service Knowledge :
Order Processing :
Complaint Handling :
Here's a comprehensive job description for a Customer Service Representative :
Problem Resolution :
Qualifications :
Empathy and Patience :
Problem-Solving Abilities :
Attention to Detail :
Adaptability :
Product / Service Knowledge :
Order Processing :
Complaint Handling :
Documentation :
Cross-selling and Up-selling :
Feedback Collection :
Quality Assurance :
Team Collaboration :
Continuous Learning :
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Administrative Assistant • Houston, TX, US
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