Retail Sales Associate / Spice Merchant (Permanent, Part-Time)

Spice Merchant (Retail Sales Associate)

The Spice House is looking for a personable Spice Merchant who knows about and enjoys food & cooking, and has the ability to share this knowledge with our customers. The ideal candidate will have retail experience and strong customer service skills. This is a regular, permanent role.

Responsibilities :

• Drive personal and store sales performance by actively engaging customers, identifying their needs, and using strong product knowledge to recommend the best spices, blends, and gifting solutions.
• Use effective selling techniques such as suggestive selling, cross-selling, storytelling, and sampling to increase order size and deliver an exceptional customer experience.
• Provide warm, attentive customer service that builds trust, encourages repeat visits, and supports overall store sales goals.
• Welcome customers promptly and guide them through their shopping experience with energy, curiosity, and a focus on both customer service and sales outcomes.
• Build genuine rapport through conversation and thoughtful questions to understand customers' preferences, cooking habits, and flavor interests.
• Efficiently complete transactions through the POS and Web Pickup systems, ensuring accuracy and a smooth checkout experience.
• Collaborate with team members to maintain an organized, visually appealing sales floor that supports conversion and inspires customers.
• Support product presentation by restocking, maintaining merchandising standards, and assisting with back-stock organization as directed by management.
• Contribute to a positive, productive team environment by communicating effectively, staying informed with policies and procedures, product knowledge, and actively participating in achieving daily and weekly sales targets.

Requirements :

Why The Spice House :