Scheduling Access Rep

Children's Medical Group Access Team Member

At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Job Summary : This role is an active member of the access team and works to welcome patient families to Children's Medical Group for appointment scheduling following the scheduling modules and serves as liaison between patient families and the clinic. This position reports to the CMG Contact Center Supervisor and collaborates with the Regional Access Specialist and clinic leadership for optimal outcomes.

Essential Functions :

• Provides exceptional patient experience by assisting patients, parents, providers and other staff, providing access services following scheduling modules and Patient Experience Promise.
• Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication / texting platform and In Basket Review.
• Support registration of patients and / or legal guardians with a MyChart account and access.
• Secures appropriate release of information authorization; maintains HIPPA compliance.
• Enters all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document. This includes obtaining demographics, proper consent, insurance cards / information, as applicable, etc. Ensures entire checklist is completed.
• Maintains proficiency with EPIC and other applications or competencies as required.
• Responsible for understanding and adhering to the Children's Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business.

Education :

Experience :

Knowledge, Skills and Abilities :

Required for All Jobs :

The role is part-time and fully remote following the completion of a required one-week, on-site training period.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and / or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.