Client Engagement Manager
- Full-time
Client Engagement Manager
The Client Engagement Manager oversees the full bid lifecycle for valuation opportunities, including RFPs, panel bids, and large multi property engagements. This role leads onshore bid workflow management, coordinates offshore bid support, and ensures that every proposal is timely, accurate, compelling, and aligned to target margins. The Client Engagement Manager is the central point of contact between producers, valuation teams, finance, and operations for all bids.
Key Responsibilities
Bid Strategy and Ownership
- Own the end to end bid process for assigned valuation opportunities from intake through submission and post bid review
- Partner with producers, valuation teams, country and market leaders, and client relationship owners to understand client needs and decision criteria
- Translate client requirements into clear bid strategies, win themes, and value propositions tailored to valuation services
- Ensure that bids reflect accurate scope, assumptions, pricing, service levels, and commercial terms
Onshore Workflow Management
Offshore Bid Support Coordination
Quality, Compliance, and Governance
Client and Stakeholder Engagement
Performance Management and Continuous Improvement
Other Duties
Qualifications
Bachelor's degree in Business, Finance, Real Estate, or related field, or equivalent experience. Five or more years of experience in bid management, proposals, client engagement, or operations in a professional services environment. Experience in valuation, real estate, or a related advisory business strongly preferred. Proven track record managing complex bids with multiple stakeholders and short timelines. Experience working with offshore or shared service teams preferred. Strong understanding of commercial models, pricing, and margin drivers in a services or valuation business.
Skills and Competencies
Strong project and workflow management skills with excellent attention to detail. Clear, concise written and verbal communication, with the ability to turn technical valuation concepts into client ready language. Ability to build trusted relationships and influence across producers, valuation teams, finance, legal, and operations. Comfortable working in a fast paced environment with competing priorities and frequent deadlines. Proficiency with Microsoft Office, especially Word, PowerPoint, and Excel, and familiarity with CRM, pipeline, or engagement tracking tools. Continuous improvement mindset with a focus on efficiency, quality, and margin discipline.
Success Measures
Increased bid win rate for valuation opportunities and positive client feedback on the bid experience. Reduced bid cycle time and rework, with clear and predictable workflows for producers and support teams. Strong alignment between bid commitments, operational delivery, and target margins. Effective use of offshore resources with high quality, consistent bid outputs.
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