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Field TechnicianAndromeda Technology Solutions • Lockport, IL, US
Field Technician

Field Technician

Andromeda Technology Solutions • Lockport, IL, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Description  Andromeda is seeking talented self-starters who are driven to complete tasks thoroughly.

As a vital member of our 10–12-person service department, you will troubleshoot client issues both remotely and on-site, as assigned by the Dispatcher.

Your role involves efficiently restoring clients' functionality while upholding excellent customer service standards. We're looking for a versatile tech enthusiast who thrives in teamwork and seeks continuous learning opportunities.  About You  Experience :

  • Minimum 1 year in an MSP or corporate IT environment.  Skills : Proficient in IT areas such as PCs, laptops, servers, routers, Microsoft Server Operating Systems, Microsoft Workstation Operating Systems (Windows 7 to Windows 11), Microsoft Office, QuickBooks, Adobe software (Tech Support), hardware, software, and devices for layers 1, 2, and 3.

Experience with Microsoft Azure and Office 365 is a plus.  Location :

  • Must be near Lockport, IL, to work from our office.  Your Team  You'll collaborate closely with :   2 Field Techs  4 L1 Techs  4 L2 Techs  1 Escalation Tech  1 Dispatcher / Coordinator  Responsibilities   Your contributions will include :   Conducting scheduled appointments at client sites.  Working on tickets remotely.  Collaborating with team members on resolving tickets.  About Us  Company : A 30-year-old technology service firm with a dedicated team of nearly 40 members.  Mission : Providing outsourced IT services to ensure client satisfaction.  Values : Communication, Action, Ownership, and Grit guide our work.  Compensation, Benefits, and Perks   Salary : $50K-$60K.  Benefits : Health, dental, vision insurance, 401K matching, life and disability coverage, paid holidays, sick days, vacation, mentorship program, and more.   Flex vacation after 1 year.
  • Requirements :

  • drug screen and some hands-on testing Ready?
  • If you're prepared to excel as a service technician and tackle challenges head-on, we invite you to apply.  This is a hybrid working role.

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    Field Technician • Lockport, IL, US

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