Customer Service Representative

Job Description

Job Description

OOCL Logistics

A world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 140 offices in over 40 countries. We focus on serving customers with global sourcing and supply-chain-management needs by creating value through our innovative end-to-end international logistics programs.

We are also an industry leader providing sophisticated transportation, warehousing and distribution services throughout Asia and Latin America, offering professional best in class 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.

Key Job Accountabilities :

• Accomplish all aspects of ocean, air and landside operations from pre-arrival administration to final delivery.
• Respond to customer inquiries and service exceptions with clients, origin offices, ocean & air freight carriers, brokers, and other vendors to provide updates and facilitate streamlined deliveries of shipments.
• Develop and maintain new business from new and existing customers, creating CSA and keep follow up.
• Relay clear and detailed instructions to vendors and back-office support teams to sustain an efficient operation.
• Champion a role that promotes a client centric attitude by being proactive and providing best in class service.
• Develop and recommend changes to existing procedures and system enhancement to increase the accuracy, efficiency and responsiveness of the customer service team.
• Collaboration and sharing of work duties as needed to promote a team-based environment.

Qualifications :

Preferred Skills :

OOCL Logistics offers a comprehensive benefits package including :

The annualized base salary for this position ranges from $55,000.00 to $62,000.00 excluding fringe benefits.  If hired at OOCL Logistics, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and / or experience.  In addition to those factors, we also consider internal equity as part of any final offer.  Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.  All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.

All employment is contingent upon the successful completion of a background check.

OOCL Logistics is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL Logistics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocllogistics.com.