Coordinator I, Patient Care

Abbvie Call Center Support Representative

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio.

This position is responsible for providing high volume call center support and best in class customer service to patients and health care providers. This role will be responsible for educating patients on the enrollment process, handling status inquiries along with scheduling deliveries. This position uses the core CRM system to manage workload, perform activities and route work to other members of the team.

Responsibilities :

• Maintains high level of customer service, account overview, order submission with a sense of urgency.
• Reliable data entry skills, active listening, proper phone etiquette, great verbal and writing skills, and teamwork spirit.
• As the initial point of contact for patients and HCP's that we support guide callers through order processing activities.
• Ensure correct information or directs the call to the appropriate team member while maintaining a high level of professionalism.
• Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or adverse drug events to the appropriate party or system.
• Identifies potential Adverse Event situations for reporting to Pharmacovigilence ensuring AbbVie meets FDA regulations.
• Meet performance standards in alignment with predefined metrics
• Completes all required training in order to perform all functions in the position e.g., soft skills certification along with program overviews.

Qualifications :

Additional Information :

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer / Veterans / Disabled.

US & Puerto Rico only - to learn more, visit abbvie.com / join-us / equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more : abbvie.com / join-us / reasonable-accommodations.html

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