Financial Aid Advisor, Customer Service

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

UT Southwestern Medical Center is seeking an experienced and organized Financial Aid Advisor in the Office of Student Financial Aid. Our student population needs an energetic and dedicated approach to delivering customer service and support for the Financial Aid team.  This hybrid position offers the best of both worlds—two or three days a week on our Dallas campus and two days working from home for added flexibility.

The Financial Aid Advisor plays a critical role in guiding students throughout the financial aid process. As a Financial Aid Advisor, the selected applicant will have the important responsibility to assist prospective and current students with financial aid options to fund their education. The selected individual will have the opportunity to provide professional advising services for over 2000 graduate / professional students across our four schools : Medical School, School of Health Professions, School of Public Health, and Graduate School of Biomedical Sciences. They will utilize strong communication and analytical skills to proactively interpret student needs and devise timely and appropriate solutions, and support student success through proactive financial aid assistance, They will collaborate with financial aid advising staff, leadership, administrative partners across the university, and external partners in the community to deliver exceptional service to our students. In addition, the position provides support for the operational functions of the office. This includes administrative tasks such as management of document intake and scheduling, as well as coordinating management of departmental files.

Join our talented and dedicated team and make a meaningful impact on future health leaders.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include :

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

Associate's Degree or

High School Diploma or GED

1 year Of financial aid experience with Associate's Degree. or

3 years Of financial aid experience with High School Diploma and

Preferred

Experience in PeopleSoft Campus Solutions

JOB DUTIES

Required Knowledge, Skills, and Abilities

Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.