B-Level Technician

Journeyman Service Technician / Diesel Mechanic

Hourly Rate : $33 / hr - $48 / hr depending on experience

POSITION PURPOSE :

The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

KEY RELATIONSHIPS :

The Service Technician reports directly to the Service management team. The Service Technician will communicate, with all relevant co-workers, the daily course of duties as these duties relate to the accomplishment of directives, objectives, and timely completion open repair orders.

The Service Technician will work closely with their co-workers in coordinating with them as it relates to the various aspects of customer service requirements.

The Service Technician will work closely with other technicians and co-workers in coordinating repair strategies and estimates in an effort to provide excellent customer service.

DUTIES AND RESPONSIBILITIES

Daily planning with the rest of the service team to establish repair strategies based on job priorities.

Determine work required from the repair order.

Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy.

Complete repairs efficiently within the time allowed.

Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.

Submit a complete and accurate write-up for each repair performed.

Road test vehicles to verify satisfactory repair (if you possess a CDL)

Manual and computerized time posting on a ongoing basis.

Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.

Coordinate with the rear parts counter, as needed on parts needed for the repair.

Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords.

Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable.

Assist the Service Team with preparing accurate repair estimates when required.

Update Service Manager on current repairs in process on a regular basis.

Maintain current certifications.

Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way.

Provide and maintain a full set of hand tools and air tools.

Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats.

Be punctual at the start of your shift and when returning from lunch and breaks.

Do not exceed two hours on diagnosis without approval from the Service Manager.

Bring any additional repairs, immediately to the attention of the Service Team

Always wear your safety glasses when on the shop floor.

Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,

Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business.

Think company "first" & customer "first" & safety "first" in all day to day activities

Compensation details : 33-48

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