FHIA Remodeling, a Renuity Company
Call Center Confirmation Specialist
Hiring Immediately
$16 / hr plus uncapped bonuses
Earn up to $60,000 to $90,000 / yr!
In-Office Position
The home improvement industry is broken. Renuity is here to fix it. We've united seven of the most trusted home renovation companies in America under one powerful brand Renuity. Together we're on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it's a new bath, a custom closet, or exterior upgrades, we help people create homes they love without the hassle. With expert teams in 36 states and counting, there's probably a Renuity home in your neighborhood. And we're just getting started.
If you're ready to build the future of home improvement, join us.
What We Offer
- Hourly base pay plus uncapped commissions
- Average first year income range up to $60,000 to $90,000 / yr
- Growth Opportunities based upon merit and performance
- Medical, dental, life and disability insurance plans
- Paid Holidays and Paid Time-Off
- Competitive 401(k) retirement savings plan, matched by Renuity
- Company wellness incentives
About This Role
Verify, qualify, and finalize customer appointments to ensure they meet company requirementsContact customers, assess appointment eligibility, document confirmation resultsWorking closely with scheduling and sales teamsManage leads by tracking, following up, and setting appointments to achieve sales and productivity objectivesSchedule : M-F 11am to 8pm, Weekend schedule flexibility 9am to 7pm at least one weekend dayKey Qualifications
At least one (1) year experience in a quality assurance, call center roleExperience outbound calls in a performance-driven environmentMust be tech-savvy and familiar with data entry and Microsoft OfficeAbility to type 40 WPM or moreFamiliarity with Five9 - a plus!Multitasking between engaging with customers and entering data on different platforms efficientlyBilingual skills in both English and Spanish - a plus!Active listening skills and ability to build rapportOutgoing personality, assertive and professionalAttention to detailHigh School Diploma or EquivalentType : W2 position, Full-time, In-Office
Office Location : 3801 SW 30th Avenue, Fort Lauderdale, FL 33312