Program Coordinator I RUHS Medical Center

ABOUT THE POSITION

Applications will be reviewed in the order in which it was received

The Riverside University Health System (RUHS) seeks a Program Coordinator I who will be assigned to theirPatient Experience & Quality Improvement Specialist unit. The Program Coordinator Iplays a vital role in advancing a culture of safety engagement and excellence across inpatient units the Emergency Department and Community Health Centers (CHCs). This position is responsible for conducting patient rounding facilitating staff education and supporting leadership rounding to strengthen communication collaboration and patient-centered care throughout the organization. The Program Coordinator I also leads survey initiatives and improvement efforts that drive measurable enhancements in patient experience and workforce engagement.

Additionally the Program Coordinator I oversees the implementation and management of Culture of Safety and Workforce Engagement surveys and conducts detailed data analysis for all CAHPS metrics. Results and insights are presented at key leadership forums including True North PIPSC ACC and ACQC to inform organizational strategies and priorities. Using these data-driven insights the Program Coordinator I develops and implements targeted improvement initiatives that enhance performance outcomes and patient satisfaction. Additional responsibilities include supporting the Patient and Family Quality and Safety Advisory Council and the Professional Practice Council as well as delivering educational sessions for both inpatient and community health clinic staff to promote consistency in best practices and quality care standards.

Desired Skills :

• Proficiency in Microsoft Outlook PowerPoint Teams OneNote Forms and Excel; advanced knowledge of Power BI for data visualization and reporting.
• Strong public speaking facilitation and critical thinking abilities with the capacity to engage diverse audiences effectively.
• Demonstrated experience in patient experience improvement Lean Methodology principles and X-Matrix planning.
• Comprehensive understanding of Culture of Safety frameworks HCAHPS and Workforce Engagement best practices.
• Prior experience in patient experience quality improvement or healthcare leadership strongly desired.

Meet the Team!

Founded in 1893 Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional state-of-the-art care to the diverse populations of Riverside County.

Located in Moreno Valley our 439-bed Medical Center is home to a Level I Trauma Center a Level II Pediatric Trauma Center and the countys only Pediatric Intensive Care Unit (PICU). If youre passionate about making a meaningful difference and helping others RUHS Medical Center is the place for you!

For more information about RUHS Medical Center please visit

Establish program goals and objectives and determine priorities; provide supervision technical assistance and consultation to program staff.

Interpret and implement state and federal program mandates; establish and interpret program policy; monitor and evaluate program activities and budget expenditures; collect and analyze statistical data.

Develop and write proposals for grant applications; may determine medical eligibility and authorize expenditure of program funds for diagnosis and treatment or delivery of services.

Supervise staff in the preparation of case records the determination of financial eligibility the encumbrance of accounts and the preparation of required reports.

Communicate directly with physicians and other healthcare providers or managers concerning individual cases and administrative matters as appropriate.

Serve as liaison with funding authority and departmental fiscal unit regarding program financial issues.

Prepare annual and quarterly reports; meet with interested community organizations to promote program goals.

Conduct educational outreach activities and develop program information materials for distribution to organizations community groups schools and the general public.

Represent the department at meetings with local state and federal program representatives; prepare a variety of reports records and correspondence.

MINIMUM QUALIFICATIONS

Education : Graduation from an accredited college or university with a Bachelors degree with major coursework in health education nutrition healthcare or hospital administration public health business or public administration health science communication / journalism zoology early childhood education child development or a closely related field. (Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis.)

Experience : Two years of administrative or supervisory experience which includes the coordination management or administration of medical care behavioral or public health environmental health animal services programs or early care and education programs.

Knowledge of : Administrative principles applicable to the organization and functions of program planning implementation and evaluation; elements of supervision and principles of personnel management; budget preparation and control; grantsmanship; medical terminology; public relations and marketing.

Ability to : Supervise train and coordinate the work of program staff; analyze operations and services related to programs; interpret legislative and administrative mandates and regulations to project probable impact to the organization; develop and prepare grant applications; monitor expenditures and maintain fiscal control; establish and maintain effective working relationships with local federal and state program agencies and the general public; prepare comprehensive and clear oral and written reports and presentations.

SUPPLEMENTAL INFORMATION

Other Requirements

License / Certificate : Possession of a valid California Drivers License may be required.

Other certification registration or license may be required depending on the position.

Bilingual Testing

The Human Resources Department may coordinate a Bilingual (Spanish) Non-Proctored Assessment.

County of Riverside Human Resources Contact :

For more information regarding this position please contact the recruiter Jammie Smith via email at .

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here : Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and / or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at : of Education

If using education to qualify or when requested by the recruiter upload a copy of any license(s) official / unofficial transcript(s) degrees and / or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES) or Association of International Credential Evaluators Inc. ( AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency / department head.

General Information

Current County of Riverside and / or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience / education is reflected on your application / resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.

Required Experience :

IC

Key Skills

Project / Program Management,Program Management,Developmental Disabilities Experience,Organizational skills,Data Collection,Meeting Facilitation,Utilization Review,Administrative Experience,Program Development,Public Speaking,Supervising Experience,Social Work

Employment Type : Unclear

Experience : years

Vacancy : 1

Yearly Salary Salary : 70687 - 88172