The Patient Services Representative I (PSR I) serves as the first point of contact for patients, helping create a welcoming and professional environment.
This entry-level role supports patient check-ins, answers questions with care and compassion, maintains the waiting area, and assists during staff breaks.
The PSR I will be trained in phlebotomy and is expected to grow into specimen collection responsibilities.
This position plays a key part in ensuring a positive patient experience and maintaining lobby integrity.
Requirement / Must Have :
bility to assist patients with check-ins via self-service kiosk or handheld tablet.
Willingness to learn phlebotomy skills and support specimen collection as needed.
Strong customer service skills (critical for this role).
bility to work with care, compassion, and professionalism.
bility to maintain confidentiality and accuracy of patient information.
bility to work under supervision and follow established procedures.
Keyboard and data entry proficiency.
Experience :
1-2 years of client-facing customer service experience (retail, home health aide, etc.) required.
Phlebotomy experience not required.
Responsibilities :
Perform daily activities accurately and on time under supervisor direction.
Maintain a safe, professional, and organized environment.
Maintain required records and documentation.
Create a positive image for patients, clients, employees, and the public.
ssist with breaks and support phlebotomists as needed.
fter training, perform specimen collection and processing following. established procedures.
Should Have :
Strong interpersonal and communication skills.
bility to build trust with patients and explain procedures clearly.
Willingness to learn and adapt to new skills.
Skills :
Customer service.
Data entry and keyboarding.
Patient communication.
Professionalism and compassion.
Qualification and Education :
High school diploma or equivalent required.
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Phlebotomist • Naples, FL, United States
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