Customer Support Specialist

Job Title : Customer Service Representative (6–8 Week Temporary Assignment)

Location : Boston, MA

Schedule : 40 hours per week

Pay Rate : $18–22 / hr

Overview :

A professional sports organization in Boston is seeking a Customer Service Representative for a 6–8 week temporary assignment. This is a great opportunity for a junior-level candidate looking to gain experience in a fast-paced, customer-focused environment within the sports industry. The ideal candidate is friendly, reliable, and able to handle high-volume interactions with fans and customers.

Key Responsibilities :

• Respond to customer inquiries via phone, email, and chat
• Provide ticketing support, event information, and general assistance
• Troubleshoot basic account or access issues
• Maintain accurate notes and records of customer interactions
• Assist with game-day or event support as needed
• Escalate issues appropriately to supervisors or internal teams
• Deliver positive, professional service at all times

Qualifications :

1+ year of customer service experience (retail, call center, hospitality, etc.) preferred

Strong communication and interpersonal skills

Organized, detail-oriented, and comfortable following process

Able to handle a fast-paced environment

Basic computer skills; experience with CRM / ticketing systems a plus

Dependable and team-oriented

Additional Details :

Onsite role

Training provided

Great opportunity to gain experience with a professional sports organization