Talent.com
Customer Care Specialist
Customer Care SpecialistManufacturing Inc • East Providence, Rhode Island, United States
Customer Care Specialist

Customer Care Specialist

Manufacturing Inc • East Providence, Rhode Island, United States
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interactions. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.

What's In It For You

  • Impactful Work : Be the front-line voice of our company, directly influencing customer satisfaction and loyalty.
  • Skill Development : Gain valuable professional experience in communication, problem-solving, and relationship management.
  • Supportive Team Environment : Work alongside a collaborative and friendly team committed to mutual success.
  • Financial Recognition : Eligibility for an incentive recognition bonus for performance and goal achievement.

Responsibilities Include :

  • Answering inbound customer calls, emails, and chats promptly and professionally.
  • Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions.
  • Managing and resolving complex customer complaints and inquiries with patience and diplomacy.
  • Documenting all interactions and transactions accurately in the customer relationship management (CRM) system.
  • Maintaining a high level of product and service knowledge to provide accurate information.
  • Following established communication procedures, guidelines, and policies.
  • Skills and Qualifications

  • High school diploma or equivalent.
  • Minimum of 1 year of experience in a customer service or call center environment.
  • Exceptional verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency with standard office software (e.g., Microsoft Office Suite).
  • Ability to sit for extended periods and manage high call volumes efficiently.
  • Experience with a major CRM system (e.g., Salesforce, Zendesk).
  • Associate's or Bachelor's degree a plus!
  • Compensation and Benefits

  • Pay Rate : The expected hourly wage is $19 / hr . Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications.
  • Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM ONSITE .
  • Benefits : We offer comprehensive benefits, which include health insurance and an incentive recognition bonus . (All benefits are based on eligibility).
  • Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application.

    We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

    Create a job alert for this search

    Customer Care Specialist • East Providence, Rhode Island, United States

    Related jobs
    Customer Care Advocate

    Customer Care Advocate

    Rhode Island Staffing • Warwick, RI, US
    Full-time
    Virtual with In-Person Training.New hires should live within a commutable distance of Warwick, RI.The Team You Will Join - Life Services Department : Our Customer Care Advocates handle inbound custo...Show more
    Last updated: 1 day ago • Promoted
    Patient Access Intake Specialist Sr-Rehab

    Patient Access Intake Specialist Sr-Rehab

    Southcoast Health • Fall River, MA, United States
    Full-time
    Patient Access Intake Specialist Sr-Rehab.Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than...Show more
    Last updated: 30+ days ago • Promoted
    CRNA Quality Improvement Specialist​

    CRNA Quality Improvement Specialist​

    Yale New Haven Health • East Greenwich, RI, United States
    Full-time
    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect...Show more
    Last updated: 1 day ago • Promoted
    CRNA Quality Improvement Specialist

    CRNA Quality Improvement Specialist

    Yale New Haven Health • Ashaway, Rhode Island, United States
    Permanent
    To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, account...Show more
    Last updated: 18 days ago • Promoted
    Remote Brand Feedback Specialist (Hiring Immediately)

    Remote Brand Feedback Specialist (Hiring Immediately)

    Earn Haus • New Bedford, Massachusetts, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    Flexible Online Survey Specialist (Hiring Immediately)

    Flexible Online Survey Specialist (Hiring Immediately)

    Earn Haus • Narragansett, Rhode Island, US
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    Outbound Customer Care Advocate – TCA

    Outbound Customer Care Advocate – TCA

    Axelon Services Corporation • Warwick, RI, US
    Full-time
    Job Description : TCA Operations Specialist.Candidate must be commutable to the Warwick, RI office.Required Skills and Experience : . Must have intermediate computer literacy.Must be proficient in Micr...Show more
    Last updated: 30+ days ago • Promoted
    CRNA Pain Management Specialist​

    CRNA Pain Management Specialist​

    Yale New Haven Health • Hopkinton, RI, United States
    Full-time
    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect...Show more
    Last updated: 1 day ago • Promoted
    Online Product Feedback Specialist (Hiring Immediately)

    Online Product Feedback Specialist (Hiring Immediately)

    Earn Haus • Somerset, Massachusetts, US
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    QA Operations Specialist

    QA Operations Specialist

    Cipla USA • Fall River, MA, United States
    Full-time
    Quality Assurance Operation Specialist.General : 8 : 30AM - 5 : 00PM (may vary based on business needs).Salary Range : $72,800 - $93,600. InvaGen Pharmaceuticals Plant Quality Team.SOPs) and provide guid...Show more
    Last updated: 30+ days ago • Promoted
    CRNA Pain Management Specialist

    CRNA Pain Management Specialist

    Yale New Haven Health • Charlestown, Rhode Island, United States
    Permanent
    To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, account...Show more
    Last updated: 18 days ago • Promoted
    Call Center Specialist

    Call Center Specialist

    Spherion • East Providence, RI, US
    Full-time
    We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team.If you are passionate about helping others and thrive in a fast-paced environment, we encourage ...Show more
    Last updated: 2 hours ago • Promoted • New!
    Branch Customer Service Specialist

    Branch Customer Service Specialist

    Sherwin Williams • Randolph, MA, US
    Full-time
    This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Wholesale Product Spe...Show more
    Last updated: 30+ days ago • Promoted
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • New Bedford, Massachusetts
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show more
    Last updated: 30+ days ago • Promoted
    QA Specialist

    QA Specialist

    Cipla USA • Fall River, MA, United States
    Full-time
    General : 8 : 30AM - 5 : 00PM (may vary based on business needs).Salary Range : $74,984 - $96,408.This position requires a strong analytical chemistry / lab background and experience.The job du...Show more
    Last updated: 27 days ago • Promoted
    Certified Central Sterile Service Tech

    Certified Central Sterile Service Tech

    Southcoast Health • Fall River, MA, United States
    Full-time
    Join Southcoast Health, where your future is as promising as the care we provide.Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you...Show more
    Last updated: 30+ days ago • Promoted
    Patient Service Specialist

    Patient Service Specialist

    Optum • MILFORD, MA, US
    Full-time
    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...Show more
    Last updated: 1 day ago • Promoted
    Customer Care Representative

    Customer Care Representative

    Morphius Corp • Providence, RI, US
    Full-time
    We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely.We work in conju...Show more
    Last updated: 18 days ago • Promoted