Help Desk Support

ApplyLogic  is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.

We have an on-site  Help Desk Support position in   the Knoxville metro area. As a member of our team in this role, you’ll deliver Tier I technical support to end users by diagnosing issues and guiding them through step-by-step solutions. Availability to support a 24 / 7 / 365 service desk is required."

Required Knowledge and Experience :

• High school diploma or equivalent.
• 0–2 years of relevant experience in a technical support or customer service role.
• Ability to troubleshoot technical issues related to equipment, software, hardware, and network malfunctions, following established operating procedures.
• Capable of diagnosing, resolving, or escalating technical issues as needed in accordance with support guidelines.
• Deliver exceptional customer service by communicating technical solutions clearly, managing issues with empathy and professionalism, and maintaining a positive, solution-focused approach.

Preferred Education, Skills, and Experience :

Clearance :

Must be able to obtain favorable Public Trust clearance which includes an extensive government background investigation into the following areas :