Customer Service Representative II – Procurement Help & Training Specialist

Compensation :

$32 / hr.

Job Title :

• Customer Service Representative II – Procurement Help & Training Specialist Location : Spring, TX Schedule : Monday–Friday | 40 hours per week   Position Overview We are seeking Customer Service Representatives II to support procurement, vendor assistance, invoice research, and help desk training activities.
• This role provides troubleshooting support to internal teams and external suppliers, ensuring accurate invoice processing, timely payment resolution, account reconciliation, and strong customer relationship management.
• The ideal candidate brings customer service or accounts payable experience , strong communication skills, and the ability to investigate and resolve issues professionally and efficiently.
• Experience supporting Open Invoice, Procurement, AP, or Vendor Management is highly preferred.
• Key Responsibilities Respond to inquiries from vendors, procurement teams, operations, and finance.
• Research and resolve invoice discrepancies, payment delays, and remittance issues.
• Assist users with Open Invoice workflow questions and troubleshooting.
• Reconcile accounts and verify supporting documentation to resolve disputes.
• Prepare and send clear communication to suppliers and internal stakeholders regarding payment status and next steps.
• Provide training and mentoring to new or existing users on invoice processing procedures and systems.
• Document communications, resolutions, and follow-up steps thoroughly.
• Maintain a high level of professionalism, patience, and customer focus when dealing with complex or escalated concerns.
• Skills & Qualifications Strong customer service and communication skills (written & verbal).
• Experience researching invoices and resolving payment discrepancies.
• Proficiency in Microsoft Office (Outlook, Excel, Teams / SharePoint) .
• Ability to manage multiple inquiries and prioritize effectively.
• Strong problem-solving and follow-through skills.
• Organized and detail-oriented with accurate documentation habits.
• Preferred Experience Open Invoice experience (highly preferred) Accounts Payable / AP workflow exposure Procurement or supply chain support Experience training or mentoring users in system workflows Success Traits
• Clear, calm communicator
• Professional and patient under pressure
• Responsive and reliable with follow-up
• Able to investigate and resolve issues independently when needed   Powered by JazzHR