Information Technology Help Desk Support

Job Description : IT Help Desk Support

Location : Atlanta, Georgia, USA.

Support : Monday, Wednesday, Friday, 8am-5pm. 1hr lunch (3 total days, 8 total work hours each day).

Contract Duration : 1 Year + extendable.

Objective of Position :

The IT Help Desk Technician that supports executive leadership is often a specialized, high-touch service that provides discreet and rapid technical support for a company's top executives. These services may include a dedicated point of contact, proactive problem-solving and high focus on cybersecurity to protect sensitive executive data.

Duties and Responsibilities :

• Provides Level 1 & 2 Help Desk (PC Assist) white glove support services to end users consisting of senior leadership groups (C-Suite, Executive, VIP). The position entails supporting their systems, mobile devices, applications.
• Logs and tracks all support requests in ServiceNow, ensuring accurate documentation and timely resolution.
• Troubleshoots and resolves hardware, software, network, and peripheral issues.
• Assists with account management, including password resets, user provisioning, and access control following IT security policies.
• Configures, deploys, and maintains laptops, desktops, printers, and peripheral equipment.
• Follows IT processes and procedures to ensure compliance with company security, privacy, and audit requirements.
• Contributes to IT documentation, FAQs, and knowledge base articles to improve end-user self-service and reduce repeat incidents.
• Set up and support conference and training rooms for presentations including AV systems (Polycom & Vibe), computer hardware, and computer software.

Job Skills :