Store Customer Service Specialist

Customer Service Specialist

This position is essential to the success of our retail stores. Customer service specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer service specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer service specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. This position is eligible for health benefits, such as medical, dental and vision coverage, flexible spending accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the companys customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at store #3409, located at : 2251 Orchard Road Oswego, IL 60543. This store is part of a pod of stores and the candidate will be asked to cover hours at the following locations : Yorkville store 1789, Oswego east store 3657, and Aurora store 3182. This role is full time. Pay starts at $18.75.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in : life with rewards, benefits and the flexibility to enhance your health and well-being; career with opportunities to learn, develop new skills and grow your contribution; connection with an inclusive team and commitment to our own and broader communities.

It's all here for you... let's create your possible.

What is the process to get started?

• Step 1 Online Application : Find the role(s) that interest you on our careers page. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.
• Step 2 Digital Interview : Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions. You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation.
• Step 3 In-Store Interview : Your video interview is reviewed by a member of our recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.