Medicare Service Representative

A company is looking for a Medicare Member Service Representative to provide customer service and support to Medicare Advantage plan members. Key Responsibilities Handle inbound calls from Medicare Advantage members, addressing inquiries and resolving issues Document and update member records in the call center database, ensuring accuracy Collaborate with team members to resolve complex member issues and meet performance metrics Required Qualifications High School Diploma or equivalent work experience; Associate's or Bachelor's Degree preferred Prior experience in customer service, preferably in healthcare or insurance AHIP Certified or able to pass certification within 90 days of training completion