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House Manager for Private Family

House Manager for Private Family

Pocketbook AgencyNew York, NY, US
2 days ago
Job type
  • Full-time
Job description

JRN : 2238

We are seeking an experienced and hands on House Manager to oversee the daily operations, staffing, and full management of a multi-level private residence on the Upper East Side. This role demands exceptional attention to detail, leadership, and a service-first mindset to ensure the home is maintained to the highest standards. The position is based at the family’s primary residence, with occasional support required at additional properties.

Responsibilities :

  • Supervise household deliveries : staging, packing / unpacking, and tracking.
  • Oversee, train, and manage the housekeeping team (Lead Housekeeper + 4–5 staff members).
  • Maintain stock levels of household supplies, pantry items, and everyday provisions.
  • Manage detailed inventories (wardrobe, wine, and household items).
  • Coordinate all maintenance projects and ongoing property upkeep.
  • Lead event preparations, guest arrivals, and formal service planning.
  • Work with facilities manager and a 24 / 7 on-site security team to provide on-call support for household needs including systems (HVAC, lighting, IT, etc.).
  • Collaborate daily with Facilities Manager, Chef, and Personal Assistant.
  • Facilities include a pool, sauna, movie theater, rooftop terrace and grill
  • Assist in recruiting, interviewing, hiring, and onboarding housekeeping staff.
  • Schedule and monitor staff shifts, rotations, and attendance.
  • Maintain and manage separate calendars for the house, staff, and management.
  • Work alongside the Lead Housekeeper to manage wardrobe care, packing / unpacking, seasonal transitions, and preservation of specialty garments.
  • Oversee all laundry operations and manage relationships with external dry cleaners.
  • Ensure residence is meticulously clean, organized, and guest-ready at all times.
  • Supervise care and maintenance of household items and specialty equipment (e.g. silverware, fine China, crystal).
  • Conduct daily walkthroughs to assess cleanliness and inspect for structural issues or damage.
  • Oversee formal service, including place settings and event-specific arrangements.
  • Support the Chef with kitchen logistics and organization as needed.
  • Plan and coordinate holiday celebrations, private events, floral designs, and formal service standards.
  • Work in coordination with an external art team to ensure proper care of fine art and antiques.
  • Liaise with principals' representatives and family office on property updates, construction, billing, and staffing.
  • Manage vendor relationships, including a 24 / 7 security team and pet care providers.
  • Oversee access control and supervision of all service vendors.

Requirements :

  • Must be based in or near NYC.
  • Minimum of 5+ years’ experience in managing luxury private home.
  • Proven track record of managing and training domestic staff.
  • Willingness to work flexible hours, including evenings, and holidays as needed.
  • Technologically proficient; comfortable using household and scheduling systems.
  • Demonstrated longevity in past roles with strong, verifiable references.
  • Strong communication skills, both written and verbal.
  • Highly professional, discreet, and service-oriented.
  • Experience caring for museum-quality art and high-value furnishings.
  • Knowledge of formal dining protocols; wine knowledge is a plus.
  • Proactive, organized, and self-motivated.
  • Legally authorized to work in the U.S.; valid driver’s license with a clean record.
  • Must pass a comprehensive background check and be willing to sign a confidentiality agreement.

    • Location : Upper East Side, NY.

    Compensation & benefits : $150,000+ DOE, full benefits, 401k, PTO.

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    House Manager • New York, NY, US