Sr. IT Operations Manager (6172)

Sr. IT Operations Manager

As Sr. IT Operations Manager, you'll manage and oversee daily IT production operations in a fast-paced environment within DoD logistics. The ideal candidate will bring extensive experience working in a Network Operations Center (NOC) or IT Operations Center, ensuring the stability, performance, and availability of IT systems and services. This role involves leading operational processes, monitoring critical infrastructure, troubleshooting issues, and collaborating with cross-functional teams to maintain seamless IT operations.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission : A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do :

• Oversee daily IT production operations, ensuring high availability and performance of critical systems and services.
• Manage and monitor IT infrastructure, networks, and applications within a Network Operations Center (NOC) or IT Operations Center.
• Respond to incidents, identify root causes, and implement solutions to minimize downtime and impact on business operations.
• Lead and mentor a team of IT operations staff, providing guidance and support to enhance team performance.
• Develop and maintain standard operating procedures (SOPs) and incident management processes to improve operational efficiency.
• Collaborate with other IT teams, including engineering and security, to resolve technical issues and implement changes.
• Monitor system alerts, logs, and metrics to proactively identify and address potential issues.
• Prepare and present operational performance reports and metrics to leadership.
• Manage change management and maintenance schedules to minimize disruption to IT services.
• Ensure compliance with organizational policies, procedures, and industry best practices.

What you'll need to succeed :

SALARY RANGE : $176,000 - $190,000

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including :

Application Deadline : Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

Additional Compensation : This role may also be eligible for bonuses and / or additional incentives based on individual and company performance.

Benefits : All full-time employees are eligible to participate in our benefits programs :

Commitment to Non-Discrimination : All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

What we want you to know : In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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