Customer Service Specialist

Full-Time | Onsite (Pasadena, TX)

Schedule : Monday–Friday | 8 : 00 AM – 5 : 00 PM

Pay : $20–$25 / hour (based on experience)

We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist.

If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service — this role is for you.

Position Summary

The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You’ll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported.

Key Responsibilities

• Communicate with customers regarding expedited and standard orders via phone and email
• Respond promptly to inquiries, quotes, order statuses, and internal questions
• Enter quotes, process orders, and flag emails for sales coordination
• Maintain accurate records of customer interactions and required follow-up
• Collaborate with Production and Shipping to relay updates, changes, and delivery details
• Verify customer requirements to ensure order accuracy
• Support additional tasks and administrative duties as assigned

Qualifications & Skills

Experience & Requirements