Inside Sales Representative

Job Description

Job Summary :

To support Proterial America’s (PRA) mission is to make the best quality available to everyone by striving for the highest standards in our original technologies, products, processes, and people. We will bring new levels of value to customers all around the world. The Inside Sales Representative provides key administrative and customer support within the sales organization. This role will be managing order documentation, preparing and tracking quotations, and following up on customer inquiries and accounts. The Inside Sales Representative ensures timely and accurate processing of sales information, supports communication between internal departments and customers, and assists in coordinating activities that contribute to the division’s overall sales objectives.

Essential Job Functions :

• Provides administrative and operational support to the sales teams, ensuring timely and accurate handling of customer requests, quotations, and orders.
• Prepares, reviews, and processes customer quotes and sales documentation in coordination with Sales Engineers and Account Managers.
• Follows up on open quotations and pending orders to ensure prompt responses and customer satisfaction.
• Maintains accurate customer records, pricing information, and sales data within internal systems (i.e., CRM, ERP, SAP, and HubSpot).
• Tracks orders from receipt through delivery, coordinating with production, logistics, and quality teams to ensure on-time fulfillment.
• Communicates proactively with customers regarding order status, shipment details, and product availability.
• Assists in compiling sales reports, forecasts, and performance metrics for management review.
• Supports coordination of sample requests, product specifications, and documentation required for new business opportunities.
• Collaborates with internal departments (engineering, operations, finance) to ensure alignment on pricing, lead times, and technical requirements.
• Responds to customer inquiries regarding pricing, availability, and delivery schedules in a professional and timely manner.
• Assists in the creation and maintenance of marketing and sales materials, including product data sheets and price lists.
• Identifies opportunities to improve internal processes for quote generation, order handling, and customer communication.
• Assists outside sales team on customer calls
• Provides backup support to the broader sales team during peak workload periods, absences, or special projects.
• Backlog and forecasts from customers need to be updated regularly to provide visibility and avoid incorrect backlog
• Inventory adjustments when quarterly price changes are made and sending forms to PRL (with salesman review / approval)
• Help with Customer inquiries and loading in portals (i.e.- Conflict Mineral, REACH, certificates etc.)

Experience & Education :

Knowledge, Skills & Abilities (KSAs) :