Director IT Service Desk

Title : Director, IT Service Desk

Location : Fort Lauderdale, FL

Duration : Direct Hire

Compensation : $115,000 - $160,000 per year

Work Requirements : US Citizen, GC Holders or Authorized to Work in the U.S.

Director IT Service Desk

Key Responsibilities

Service Operations & Leadership :

• Lead day-to-day operations across service desk, support pods, and client engineering teams.
• Own delivery execution through HaloPSA, including SLAs, escalations, ticket workflows, and reporting.
• Define and implement first-touch resolution strategies to drive client satisfaction and efficiency.
• Establish and manage operational KPIs (MTTR, FCR, CSAT, backlog aging, utilization, etc.)
• Drive consistency, documentation, and repeatable delivery processes across pods.
• Maintain a high standard of accountability, teamwork, and client focus across the organization.

People Management & Team Development

Strategic & Cross-Functional Alignment

Financial & Operational Planning

Client Experience & Executive Reporting

Security & Compliance Integration

Qualifications

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy : . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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