Network Systems Engineer Blue Harbors – Posted by BHUS

PositionMust Be Filled By April15, 2016, So Apply Soon!

Position Summary : This position requires both strong technical and interpersonal skills. The position will support the client’s enterprise client management product suite, including anti-virus, automated software deployment, imaging and scripting tools. Coordinate with members of the client’s Service Desk and Network Systems Engineering teams to ensure the efficient, timely delivery of software updates and patches. The individual must make independent and well executed judgments in researching, developing, and deploying effective solutions. They must ensure proposed changes to the enterprise client environment are fully tested and follow the client’s Change Management and Configuration Management policies and procedures, and serve as the centralized communication point for desktop anti-virus activities. The Network Administrator III will manage desktop hardware and software standards for the client.

Responsibilities :

• Solve incidents and requests or refer to other IT groups when necessary. Ensure that all interactions are documented via the electronic service request management software with clear technical descriptions of incidents / requests, work done to resolve, root causes and indicating all client interactions.
• Conduct detailed evaluations of new technology and educate IT staff on merits, weaknesses and recommendation on adoptability for the client.
• Manage automated deployment of software application upgrades to enterprise client computing environment. This includes comprehensive acceptance testing of packages as well as development of packages.
• Manage automated deployment of client security updates to enterprise. This includes (but is not limited to) : desktop OS patches and hotfixes, cumulative service packs, and IE updates. Also, manage deployment and updates of desktop anti-virus solutions.
• Define, maintain and enforce IT infrastructure standards and collaborate with the Systems Engineering group and provide enhancements and modifications based upon business customers’ requirements.
• Recommend procedures and standards to improve the level of support and interface with other members of IT, ensuring the rapid resolution of technical issues. This will be put into practice through creating, developing, and maintaining technical SOPs, work instructions, policies and procedure documents.
• Develop, maintain, and recommend company Hardware and Software standards for the client.
• Serve as secondary / tertiary level of technical support for Help Desk staff.
• Generate customer facing documents. Desk guides, training aids, quick reference guides and other aids to make customers self sufficient.
• Maintain enterprise client imaging solutions. This includes (but is not limited to) : GHOST server administration, image updates, testing and acceptance of new software, patches, as well as minor revisions.
• Manage desktop software licensing and desktop hardware inventory to ensure proper compliance and asset tracking.

Requirements :

PositionMust Be Filled By April15, 2016, So Apply Soon!

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