Senior Manager, Recurring Services Strategy & Operations

Ready To Be A Titan?

The Senior Manager - Recurring Services Strategy & Operations is an integral role on the GTM Strategy & Operations team contributing to ServiceTitan's expansion in our Residential Recurring Services Markets (e.g., Pest, Pool&Spa, Lawncare). S / he will work daily alongside senior stakeholders including ServiceTitan's GM of Recurring Services, driving highly visible and critical strategic initiatives across the customer lifecycle. The individual has a well-rounded background - including analytic rigor, project management, and a mix of strategic and operational work. S / he will be able to quickly jump in and take day-to-day ownership of key strategic initiatives and their outcomes.

As a Senior Manager of Business Operations & Strategy, you will :

• Ideate and lead deep dives / analysis (in collaboration with cross functional partners) into highest priority strategic topics (e.g. top accounts outreach, migration strategy, onboarding simplification)
• Own high impact initiatives and drive from opportunity identification / strategic incubation to ongoing execution and iteration
• Drive day-to-day operations, program management and strategic pivots for your initiatives
• Partner cross-functionally with Product, Demand Generation, Sales, Post-Sales, and Finance as a steward of the programs you own and their full-lifecycle outcomes
• Support development of priorities, resource planning, goal setting for the broader Residential Recurring Services markets (Annual / 3 year planning)
• Present insights, status updates and recommendations to senior leaders and cross-functional stakeholders to drive decision making

To be successful in this role, you will need :

Be Human With Us :

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer :

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career :

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity, and a holistic suite of benefits.