PRN Patient Service Specialist

Patient Service Specialist Opportunity

Join Cleveland Clinic's Mercy Hospital Urgent Care Centers and become a part of one of the most respected healthcare organizations in the world. Mercy Hospital Health Center of Jackson is part of Mercy Hospital, which officially became a full member of the Cleveland Clinic Health System in 2021. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist in this role will work in the physical therapy offices. A caregiver in this position works varying shifts from 7 : 00AM - 9 : 00PM, including rotating weekends and holidays. The primary work location will be in North Canton, but floating to the Carrollton and Plain locations will be required, as needed. A caregiver who excels in this role will :

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and / or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include : High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree. Preferred qualifications for the ideal future caregiver include : Knowledge of medical terminology.

Physical Requirements : Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds.

Personal Protective Equipment : Follows standard precautions using personal protective equipment as required.

Pay Range : Minimum hourly : $18.50 Maximum hourly : $18.50 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer : Women / Minorities / Veterans / Individuals with Disabilities