Helpdesk Technician I

Position : Helpdesk Technician I

Status : Full-time, non-exempt, staff

Department : Information Technology

Reports to : Director of Information Technology

Pay : $19.50 To $22.50 Per Hour

Position Description :

The Helpdesk Technician I is part of a team that supports and maintains desktops, peripherals, servers (cloud and on-prem), networking and telephone infrastructure / services, and select media equipment throughout campus. The work of this role involves providing at the elbow and virtual support to all campus constituents, which includes but is not limited to installing, diagnosing, repairing, maintaining, and upgrading hardware and software, as necessary.

Duties & Responsibilities :

• Works regular shifts at the Helpdesk, dealing with incidents, processing requests, and providing support via phone, conference call, chat, email, or in person.
• Responds in person to trouble calls in classrooms or other facilities or venues on campus.
• Installs, configures, and upgrades operating systems and software, using standard business and administrative packages.
• Installs, assembles, and configures computers, monitors, and peripherals such as printers, scanners, and related hardware.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems.
• Assist with college Conference Services with audio & video setup, support, and take down both during hours and after hours as needed with rotation of other IT staff.

Under the guidance of other IT staff :

Qualifications - Required :

Qualifications - Preferred :

Paul Smith's College is an equal opportunity employer. Position descriptions are created that focus on essential functions, using inclusive language, and avoid unnecessary or discriminatory requirements.