Customer Support Advisor

A company is looking for a Member Support Advisor who is customer-oriented and passionate about enhancing the customer experience.

Key Responsibilities :

Handle inbound and outbound customer queries primarily via email, with occasional phone or chat support

Provide exemplary customer service to turn customers into raving fans

Troubleshoot issues with computer systems, web-based applications, and mobile technology

Required Qualifications :

2-4 years of previous related customer service experience in a similar role

Passion for supporting customers and eagerness to learn about creating a customer-centric team

Aptitude for creating positive member experiences through a customer-oriented approach

Ability to actively listen and communicate effectively

Proficient in resolving conflict through problem-solving and negotiation skills