Technical Support SpecialistExpress Employment Professionals Defunct • Savage, MN, United States

Technical Support Specialist

Express Employment Professionals Defunct • Savage, MN, United States

12 days ago

Job type

Full-time

Job description

Job Full Description

Technical Support Specialist

Location : Savage, MN

Schedule : Full-Time | Monday-Friday, 7 : 30 AM - 4 : 00 PM (On-site)

About Us :

Express Employment Professionals is seeking a Technical Support Specialist for a leading manufacturer known for excellence in innovation and customer service. This position plays a vital role in supporting customers and field service technicians by delivering expert troubleshooting, parts research, training, and occasional on-site technical support. If you've got strong mechanical aptitude and love solving technical puzzles, this is the role for you.

Key Responsibilities :

Customer & Technical Support :

Provide phone and online support for machine assembly, troubleshooting, and repair
Assist customers and Field Service Techs with part identification, availability, and pricing
Interpret blueprints and schematics to guide technical diagnostics and solutions
Research and source obsolete parts and customer-specific needs

Training & Documentation :

Conduct technical training on topics like hydraulics, electrical systems, blueprint reading, and machine assembly

Support development of the internal knowledge base and standard operating procedures (SOPs)

Offer one-on-one coaching and training for Service Team members

Hands-On & Field Work :

Occasionally travel to perform on-site repair and troubleshooting for mechanical, electrical, and hydraulic systems

Operate, service, and support machine systems including saws, PLCs, VFDs, HMIs, and Servos

Additional Duties :

Collaborate with Service leadership to enhance department processes and standards

Represent the company with professionalism and adherence to core values

Other tasks as assigned

Qualifications :

Strong mechanical and electrical aptitude; hydraulic systems experience required

Ability to troubleshoot 24VDC - 480VAC systems

Experience with PLCs, VFDs, HMIs, and Servos a plus

Basic machining experience (drilling, milling, sawing)

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Strong organizational skills, detail-oriented, and customer-focused

Comfortable working independently and as part of a team

Ability to lift up to 25 lbs

Must hold a valid driver's license with a clean driving record

Ability to travel domestically and occasionally internationally

What We Offer :

Competitive pay

Health & dental insurance

401(k) with employer match

Profit sharing

Career growth and ongoing training opportunities

Lakeville (Savage), MN

2220

8275 210th Street West

Lakeville, MN 55044

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Technical Support Specialist • Savage, MN, United States

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