Director, Systems Services and Support

Director Of Systems Services And Support

Fidelity Investments is looking for an outstanding technology leader to assume a key role as the Director of Systems Services and Support within the Electronic Data Transmissions team (EDT). EDT serves as the primary entry and exit point for a wide variety of client and participant data. Core to its mission is creating self-service offerings that enable frictionless uptake by stakeholders and automations that enable scale. EDT is also responsible for the upkeep and modernization of the file-transfer environment. With oversight of the team, the individual in this role will have opportunities daily to build internal and external relationships with key stakeholders and to have a direct and positive impact on Fidelity's business.

The Expertise You Have and The Skills You Bring

• An experienced technical leader with strong problem-solving, organizational, and analytical skills
• Prior people management experience with a technology or technology operations team
• 5+ years of working experience with Linux and Windows servers, network and file transfer protocols, and encryption technology.
• Automation, batch, and data support experience using JCL, TSO, SQL, ISPF, Control-M, and Python
• Familiarity with IBM mainframe, distributed application architecture, and CSP services
• Effective communication skills, both oral and written, as well as the ability to communicate across diverse communities of business and technical resources, including upper management
• Demonstrated curiosity and interest in learning new skills
• Strong customer focus and customer satisfaction orientation
• Release management and on-call production support experience

The Team

EDT is part of the Production Services / SRE department within Fidelity's Enterprise Infrastructure & Operations business unit. EDT works closely with client-facing business teams, technology support teams, and third parties to configure, support, and maintain ~20k file transmissions on behalf of Fidelity's Workplace Investing business unit. The team has presences in multiple US locations and in India.

Information Technology

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.