Talent.com
Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM
Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOMTeleperformance USA • Memphis, TN, United States
No longer accepting applications
Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Teleperformance USA • Memphis, TN, United States
30+ days ago
Job type
  • Full-time
Job description

Category : Information Technology

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements.

This position is 100% work at home.

Your Responsibilities

  • Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms.
  • Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions.
  • Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals.
  • Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points.
  • Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs / RFIs.
  • Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs.
  • Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions.
  • Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities.
  • Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly.
  • Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience.
  • Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products.
  • Demonstrated ability to design and present complex technical solutions clearly and compellingly.
  • Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations.
  • Solid understanding of ITIL frameworks and ITSM best practices.
  • Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences.
  • Strong problem-solving skills and a client-first mindset.
  • Focus on continual training on new ServiceNow technologies to keep skill sets current.
  • Experience in pre-sales for SaaS platforms or cloud-based solutions.
  • Familiarity with integration technologies such as REST / SOAP APIs and data transformation tools.
  • Experience with Now Assist and Creator Assist
  • Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.)
  • Experience working with monitoring tools and strategies related to ITOM.
  • Project management experience or certification (e.g., PMP, Agile / Scrum certifications).
  • Certifications (Required) :

  • ServiceNow Certified System Administrator (CSA)
  • Certifications (Preferred) :

  • ServiceNow Certified Application Developer (CAD)
  • ITIL Foundation Certification (v3 or v4)
  • ServiceNow Certified Implementation Specialist – ITSM
  • ServiceNow Certified Implementation Specialist – CSM
  • ServiceNow Certified Implementation Specialist – ITOM
  • Soft Skills

  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    TP is an Equal Opportunity Employer

    Create a job alert for this search

    Servicenow Solution • Memphis, TN, United States

    Related jobs
    Sales Consultant

    Sales Consultant

    Victra - Verizon Wireless Premium Retailer • Millington, TN, US
    Full-time
    Victra is Verizon's largest premium retailer in the United States.We are seeking Sales Consultants who deliver world-class service to Every Guest. From executing Victra's sales process to sharing yo...Show more
    Last updated: 30+ days ago
    Retail Sales Consultant

    Retail Sales Consultant

    AT&T • Memphis, TN, US
    Full-time
    It's time to take your sales career to the next level.Every day you'll be at the center of it all.Your goal? Create meaningful connections with every customer, with your personalized sales expertis...Show more
    Last updated: 30+ days ago • Promoted
    Travel MRI Technologist

    Travel MRI Technologist

    LanceSoft • Southaven, MS, US
    Permanent
    LanceSoft is seeking a travel MRI Technologist for a travel job in Southaven, Mississippi.Job Description & Requirements. Required 2 years' experience required.Shift details : Mon-Fri 9a-530p...Show more
    Last updated: 30+ days ago • Promoted
    CDL-A Dry Van Truck Driver - $1,450 to $1,900 per week in Drummonds, TN

    CDL-A Dry Van Truck Driver - $1,450 to $1,900 per week in Drummonds, TN

    AllTruckJobs • Drummonds, TN, US
    Full-time
    If you're looking for a trucking company where you're respected as a driver then look no further.Terminal Transport is a looking for reliable, experienced drivers to join our team of professional d...Show more
    Last updated: 30+ days ago • Promoted
    Oracle WMS Functional Consultant

    Oracle WMS Functional Consultant

    eTeam • Memphis, TN, United States
    Full-time
    Strong experience as a WMS Functional Consultant.Expertise in Oracle WMS and SCM (OM, Inventory, PO).Experience in Production Support and Business Analyst work. Coordinate with offshore counterparts...Show more
    Last updated: 30+ days ago • Promoted
    Remote Sales Representative (50k-90k per year)

    Remote Sales Representative (50k-90k per year)

    Professional Careers • Bartlett, Tennessee
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are ready to schedule ...Show more
    Last updated: 29 days ago • Promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Hernando, Mississippi, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show more
    Last updated: 30+ days ago • Promoted
    Service Technician

    Service Technician

    Supermicro • Memphis, TN, United States
    Full-time
    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...Show more
    Last updated: 22 days ago • Promoted
    Customer Solutions Consultant

    Customer Solutions Consultant

    Kenneth Brown Agency • Memphis, TN, US
    Full-time
    Career Change OpportunityNo Experience Needed.Thinking about making a career move but unsure where to start? You're not alone. Stepping into something new can feel overwhelming, but that's where we ...Show more
    Last updated: 30+ days ago • Promoted
    Lead SAP MM Consultant, IP

    Lead SAP MM Consultant, IP

    Infosys • Memphis, Tennessee, USA
    Full-time
    This position requires an expert contributing to different phases of the consulting lifecycle.You will be intensely involved in business process consulting. you will define the problem propose and ...Show more
    Last updated: 11 hours ago • Promoted • New!
    MEM - LGTF - Part Time CDL A Driver

    MEM - LGTF - Part Time CDL A Driver

    Amazon Freight Partner • Hernando, MS
    Full-time +1
    Class A CDL Drivers for Amazon Freight Partner - LTG TRANSPORTATION.Click Here to apply : https : / / www.Part Time - Saturday and Sunday. Compensation : Starting pay $24hr.LTG Transportation LLC has the ...Show more
    Last updated: 30+ days ago • Promoted
    Oracle SCM Techno-Functional Consultant - Onsite

    Oracle SCM Techno-Functional Consultant - Onsite

    The Dignify Solutions LLC • Memphis, TN, United States
    Full-time
    Supply chain Professional with strong experience in Oracle EBS Functional, Oracle SCM, Inventory, Order Management, Purchasing. Must have - PL / SQL, ZPL, BI Reports, Oracle Reports, Forms, schedulin...Show more
    Last updated: 30+ days ago • Promoted
    Oracle Services-Oracle Applications Technical Consultant - Manager

    Oracle Services-Oracle Applications Technical Consultant - Manager

    EY • Memphis, TN, United States
    Full-time
    At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ...Show more
    Last updated: 4 days ago • Promoted
    Verizon Sales Consultant

    Verizon Sales Consultant

    Cellular Sales • Memphis, TN, US
    Full-time
    Average and High-End Sales Consultants earn $61000 $101000 + / year.Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company tha...Show more
    Last updated: 30+ days ago • Promoted
    Manhattan Active WMS Functional Consultant

    Manhattan Active WMS Functional Consultant

    VDart Inc • Memphis, Tennessee, USA
    Full-time
    Job Title : Manhattan Active WMS Functional Consultant.Manhattan Associates Active WMS (Warehouse Management System) as a Senior WMS Systems Analyst. Responsible for support of the Logistics Executio...Show more
    Last updated: 30+ days ago • Promoted
    Drive with Doordash - No CDL license needed

    Drive with Doordash - No CDL license needed

    DoorDash • Hernando, US
    Full-time
    No CDL needed / No commercial drivers license.DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day....Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Retail Sales Consultant

    Bilingual Retail Sales Consultant

    SPECTRUM • Southaven, Mississippi, United States
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show more
    Last updated: 1 day ago • Promoted
    Manhattan Active WMS Functional Consultant

    Manhattan Active WMS Functional Consultant

    Noblesoft Technologies • Memphis, Tennessee, USA
    Full-time
    Job Title : Manhattan Active WMS Functional Consultant.Manhattan Associates Active WMS (Warehouse Management System) as a. Responsible for support of the Logistics Execution function (especially in...Show more
    Last updated: 21 days ago • Promoted