Help Desk Specialist
Drum AssociatesPhiladelphia, PA, United States1 day ago
Job type
- Full-time
Job description2+ years of related IT Help Desk and Customer Service experience Proficiency with Microsoft Suite to include Excel, Word, and PowerPoint and Microsoft Outlook and Access Experience supporting internal, external, and remote end users Ability to field high call volume Experience communicating with all levels of employees Excellent interpersonal, verbal and written communication skills Ability to work in a fast paced environment Positive and customer focused attitude Experience being a team player
As a Help Desk Specialist for a financial institution in Philadelphia, you will be responsible for resolving corporate employees' and clients technological issues in a timely manner. This team supports all end user devices, including PC's, laptops, tablets, phones, etc. You will be expected to work as a team, creating and maintaining technical documentation while providing outstanding service to corporate employees.
Role Overview :
Hybrid work schedule (2 days in office)
$55,000 Base Salary
Overtime Pay Possible
Health, Vision, Dental
401K with match
Paid time off
Paid holidays
Role Responsibilities :
- Work with employees to research, diagnose, and resolve technical problems with products and services
- Resolve all issues in respectable timeframe or escalate for further investigation
- Install, configure, test and maintain hardware and software
- Train and guide internal employees on the use of technical products and software
- Document all incoming tickets, including steps and actions taken to fix issues
- Educate yourself on new and emerging technologies to support the organizations rapidly changing technical environment
- Manage day to day support services with strategic projects and initiatives
Experience Needed :
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Help Desk Specialist • Philadelphia, PA, United States