Application Support Specialist

Quality Staffing, Inc., also doing business as Goddard Mason Executive Search, a leading full-service employment agency matching qualified talent with some of the area's top companies, is looking for an experienced System Administrator / Application Support Specialist to work through our agency as a contract employee with the Tennessee Department of Health (TN DOH) located in Nashville, TN. This is an on-site position working from 8 : 00 am to 5 : 00 pm Monday through Friday for a total of 37.5 hours per week. The pay rate for this position is $28.50 per hour.

Application Support Specialist Job Summary :

The focus of the Application Support Specialist role is strictly to provide application-level support for the Licensure and Regulation System (LARS) and Zendesk, including configuration, ticket resolution, and workflow optimization. The role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed. The position will be in-office with the potential for remote work upon completion of training and demonstrated proficiency.

Application Support Specialist Job Duties and Responsibilities will include :

• Ensuring the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.
• Action Steps :
• Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.
• Follow up with the requestor for any additional needed information within 1 business day.
• Ensure all communication with the requestor is noted withing ServiceNow.
• Ensure all time spent on non-HRB tickets is noted within ServiceNow.
• Ensuring the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed.
• Action Steps :
• Collaborate with the LARS Application Coordinator to ensure complete and accurate requirements are gathered.
• After requirements are gathered, provide an anticipated tie line for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes.
• Work with the Application Trainer or STS QA Resources to ensure the appropriate testing is completed.
• Work with the LARS Application Coordinator to ensure the requestor's sign-off is obtained.
• Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.
• Action Steps :
• Ensure all changes are consistently logged within one business day of implementation.
• Store any supporting documentation in the assigned location within the SharePoint site.
• Collaborate with the LARS Application Coordinator to maintain an up-to-date log.

Job Requirements

Minimum Security Clearance :

No Clearance

Minimum Education, Skills and Requirements Needed for Application Support Specialist position :

Customer Service & User Support : Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests.

Help Desk Support : Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices.

Additional Information About the Application Support Specialist position :

This position will not include responsibilities typically associated with general IT support. Specifically, this position WILL NOT be expected to :

Benefits Include :

Interested? Here is how to apply :

Quality Staffing, Inc. and our subsidiaries are equal opportunity employers and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.