Clerical Support Aide II

Clerical Support Aide II

The Military Affairs and Veterans Department is actively seeking a Clerical Support Aide II. As a City of Jacksonville employee, you would have twelve (12) paid holidays and a personal leave day as well as low and no cost health insurance options. In addition to health insurance, dental, vision, life insurance, and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is entry level clerical support work performing varied typing, data entry, filing, maintaining supplies, assisting customers; and reviewing, processing, and maintaining various fees, files, records, legal documents, information, and materials. Work requires a knowledge of office practices and procedures which involve the operation of standard office equipment such as a personal computer, copier, scanner, and calculator and which can be learned on the job within several months. Contacts require courtesy, tact, and effectiveness in dealing with others, and include contacts to request or provide information, ask questions or obtain clarification. The work is performed following established routines, procedures, and standing instructions, and although patterned, some variation in the sequence and choice of procedures used is permitted based on situations encountered in the workplace. Work is normally performed in an office environment though the employee may be required to deliver or pick up mail, documents, supplies, or materials. The physical demands consist mainly of moving from one work location to another, sitting, or standing at a workstation for extended periods of time, using standard office equipment on an ongoing basis, and dependent upon assigned work location, may be required to lift light objects weighing up to fifteen (15) pounds. The work is performed under general supervision where the work assignments are subject to instructions and established work routines, and the worker is given latitude to rearrange the sequence based on changing work situations or workflow.

Examples of Work :

• Receives, processes, records, indexes, and / or files varied materials, files, documents, fees, and records.
• Responds to inquiries and complaints from the general public and interprets and explains departmental policies and procedures to customers.
• Gathers information and assists the general public in completing required forms and documents.
• Types correspondence, memoranda, reports, records, orders, and other office documents from sources such as drafts, notes, and other instructions.
• Reviews documents and files for completion and accuracy and routes to proper sources.
• Establishes, retrieves, and maintains records and files.
• Enters information or data to personal computer or computer terminal screen following established procedures.
• Maintains files and documents with coding systems, out-cards, tab guides, and other controlling devices.
• Orders supplies and prepares purchase orders.
• Maintains inventory records and stock for assigned work area.
• Makes written reports and fills out forms as necessary.
• Operates standard office equipment such as a personal computer using word processing, spreadsheet, database, and related software, copier, scanner, and calculator.
• Picks up and / or delivers a variety of mail, documents, materials, and supplies which may require operation of a motor vehicle.
• Greets the public and answers the phone.
• Demonstrates proficiency in the City of Jacksonville's competencies.
• Performs related work as required.

Knowledge, Skills and Abilities :

Open Requirements / Supplemental Information :

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.coj.net . A work history is required for all employment / volunteer work on which qualifications are based. When meeting / basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred. The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. Be sure to add coj.net to your safe senders list to ensure you receive email notifications. You may also track the status of your application and see notifications by logging into your account.

Certain servicemembers and veterans, and the spouses and the family members of such servicemembers and veterans, are encouraged to apply for positions being filled. If claiming veteran's preference, you must attach the appropriate documentation. If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation.

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental, and vision plans; life insurance coverage for you and your dependents; flexible spending plans; an employee assistance program; a 457(b) tax-deferred compensation plan to supplement your retirement; and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.