Associate IT Support Analyst

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesTrust Growth Mindset Balance and Humilityto life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!

How you will make an impact :

As an Associate IT Support Analyst at Iterable you will play a pivotal role in supporting our users both remotely and onsite. Youll be the friendly face that keeps our employees productive and well supported. By combining technical skills with empathy and a passion for helping others youll deliver world-class customer service to Iterators in the office and around the world.

This position is ideal for someone early in their IT career who is committed to continuous learning and development. Youll have the opportunity to grow alongside experienced IT professionals who value mentoring collaboration and knowledge sharing. One of our core values is a growth mindset and Iterable is a place where everyone has the opportunity to learn and grow.

If this role excites you but you dont check every box we still encourage you to apply. At Iterable we value the unique skills perspectives and potential you bring far beyond whats captured in a job description.

How you will make a difference :

• Serve as the primary on-site support for SF-based employees and visiting executives keeping the office running smoothly and creating an environment where people can do their best work.
• Manage user accounts and permissions ensuring employees receive secure accurate and timely access to the systems they need.
• Deliver hands-on support for Mac and Windows devices helping employees quickly resolve hardware and software issues.
• Partner with the Workplace team to support on-site events and assist with office projects.
• Conduct onboarding and offboarding in partnership with the People Operations team ensuring a smooth and positive Day 1 experience for new hires.
• Document and maintain IT processes and procedures ensuring they remain up to date and accurate.
• Capture and share knowledge as you work contributing to a living knowledge base that helps the team resolve issues more efficiently.
• Contribute ideas and feedback to ongoing IT improvement efforts helping refine processes and enhance team experiences.

We are looking for people who :

Bonus Points :

Perks & Benefits :

The US hourly pay range for this position at the start of employment is $45 - $60 / per hour. Within this range individual pay is determined by specific US work location as well as additional factors including job-related skills experience relevant education or training and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable) equity plus a range of benefits including medical dental vision and addition we offer perks such as generous stipends for health & fitness and learning & development among others.

Recruitment Disclaimer :

Please be aware that Iterable Inc. (Iterable) and our official professional recruiting agencies and platforms do not :

You may see all job vacancies on our official Iterable channels :

Official Iterable website Careers page : LinkedIn Jobs page : is not affiliated in any way to these impostors and we hereby confirm that such individuals / entities are not authorized encouraged or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at upon receiving a suspicious job offer.

Criminal and / or civil liabilities may arise from such actions and Iterable expressly reserves the right to take legal action including criminal action against such individuals / entities whenever such phenomena any case please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims losses damages expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender gender-identity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy Iterable will also consider for employment qualified applicants with arrest and conviction records.

Required Experience :

IC

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type : Full Time

Experience : years

Vacancy : 1