Call Center / Teller / CSR

About Community Bank & Trust West Georgia

Community Bank & Trust West Georgia is a trusted financial institution dedicated to serving individuals, families and businesses across West Georgia and nationwide. Headquartered in LaGrange, GA, we are committed to empowering rural and underserved communities with accessible, personalized banking solutions while maintaining a nationwide reach to meet the diverse needs of our customers.

Our mission is to deliver exceptional financial products and services, including personal and business banking, loans, and treasury management, tailored to the unique challenges and opportunities faced by our customers. Whether it's supporting local businesses, fostering financial literacy, or driving community growth, we prioritize building strong, long-term relationships based on trust and collaboration.

At Community Bank & Trust, we blend modern technology with a personal touch to ensure seamless, secure and inclusive banking experiences. Our dedication to service, integrity, and innovation makes us a partner in our customers' success, from rural towns to urban centers across the nation.

Community Bank & Trust West Georgia : Serving rural communities, empowering underserved markets and making our community nationwide.

Position Summary :

The Teller / CSR is primarily responsible for providing exceptional customer service while delivering direct assistance with a variety of financial interactions and bank services. This position is also responsible for successfully answering questions regarding bank policies and services. Additionally, this position will also aid management in daily operational procedures .

Job Duties / Responsibilities :

• Assist customers with account inquiries, resetting passwords and providing instructions for customers using business online banking, including ACH, Remote Deposit Capture, Positive Pay, Business Mobile Remote Deposit, Online Wires and Sweeps.
• Answer customer telephone calls and accept communications through all electronic media (i.e. email and internet portals).
• Complete bank transactions and other financial transactions while providing excellent service to all customers.
• Maintain elevated knowledge of CBT's products and services in order to identify and capitalize on opportunities to promote new banking services to customers.
• Assist customers with opening new accounts including checking, Savings, IRA's and CD's.
• Proficiently balance and maintain accurate balancing record of assigned cash drawer.
• Open and close safety deposit boxes. Maintain reports as needed.
• Initiate wire transfers and order ATM / Debit cards.
• Prepare and distribute a variety of CD related reports including CD Source Funds Verification, New and Redeemed reports.
• Process savings & MMA Excess letters.
• Prepare and distribute new account Report with Exhibits A&B verification and checklist.
• Verify and maintain a variety reports for the CFO.
• Prepare and distribute Quarterly (Mar, Jun, Sep, and Dec) cashier's check log reports.
• Maintain work REW and Stone Castle Log
• Assist ATM fraud department and ATM backup as needed.
• Maintain a work area which ensures the safety and confidentiality of all customer records and transactions.
• Understand and comply with Bank Secrecy Act and Anti-Money Laundering Policies and Procedures.
• Confidently embody Community Bank and Trust – West Georgia's Mission, Vision and Values.
• Represent Community Bank and Trust – West Georgia in the community and at community events.
• Perform all other duties as assigned.

Required Skills / Abilities :

Education and Experience :

Physical Demands and Work Environment :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to communicate. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 25 pounds. Onsite work environments are climate controlled.

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Note :

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

The pay range for this role is :

17 - 21 USD per hour(Call Center)

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