Patient Admin Specialist II - Multidisciplinary Clinic - Full Time, Days (8HRS)

Patient Administrative Specialist

The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic. The career progression for a PAS consists of four levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.

Locations : Stanford Health Care

What you will do :

• Primary Function :
• Proficiency of level I skills
• AND
• Performs the following :
• Specialized Functions :
• Patient Interaction and Registration :
• Greeting and Assistance : Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
• Patient Escalations : Seek, identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
• Referral Management & Appointment Scheduling : Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
• Administrative Tasks and Documentation :
• Telephone and Messaging : Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
• Documentation Management : Manage faxes, mail, file documentation, and maintain databases.
• Systems Use : Process forms and utilize phone and electronic medical records systems.
• Orientation : Welcome and orient new PAS staff members to best practices.
• Communication and Coordination :
• Professional Communication : Maintain communication with PAS staff, medical center / clinic staff, physicians, and patients.
• Provider Coordination : Communicate scheduling preferences and urgent needs with providers.
• PLUS :
• Strong Proficiency In At Least ONE of the Following Specialized Functions :
• Medication Prior Authorization
• Specialized Data Collection & Coordination
• Cross-trained to support multiple providers, services, and / or departments
• Surgery / Procedure Scheduling
• New Patient Coordination

Education Qualifications :

Experience Qualifications :

Required Knowledge, Skills and Abilities :

Physical Demands and Work Conditions :

Physical Demands :

Lifting :

Working Environment :

Blood Borne Pathogens :

These principles apply to ALL employees :

SHC Commitment to Providing an Exceptional Patient & Family Experience :

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective :

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale : Generally starting at $32.56 - $36.66 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.