Customer Support Analyst II

A company is looking for a Customer Support Analyst II.

Key Responsibilities

Act as the primary point of contact for customers via various communication channels to address their needs and resolve issues

Collaborate with team members and other departments to develop effective solutions for customer inquiries

Utilize the Customer Relationship Management System to document customer interactions and contribute to the Customer Support Knowledge Base

Required Qualifications

BS / BA degree in computer systems or related fields, relevant technical certification, or over one year of customer support experience

Ability to work in a fast-paced, dynamic, collaborative environment

Professional demeanor and positive attitude

Self-directed with a proactive approach to improvement and challenges

Flexibility to work shifts within Customer Care Center hours and participate in on-call support