Technical Support Specialist

Technical Support Specialist

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Date : Nov 6, 2025

Location : Madison, IN, US, 47250

Company : Dorman Products

SuperATV wasn’t born in a boardroom. It started with one mission : build parts that riders can trust. The same hands-on, do-it-yourself mindset still drives everything we do. Our fast paced and casual work environment is highly focused on “Working to Wow” our customers and our community. SuperATV is a premier provider of ATV and UTV accessories, dedicated to enhancing off-road experiences for enthusiasts worldwide. In 2022, SuperATV joined the Dorman team which is publicly traded under the stock ticker DORM. With more than 3,500 employees across 29 different locations and a family of brands that also includes Dorman, Dayton Parts and Eagle Suspension, Dorman reached a revenue of $2 billion in 2024.

Everyone who works at Dorman contributes to our success. That means everyone has a unique ability to make an impact on the business, regardless of role and experience. We encourage everyone to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

The Technical Support Specialist provides front-line support for IT systems, hardware, software, and network issues across the organization. This role is responsible for troubleshooting technical problems, assisting users, and ensuring the smooth operation of IT infrastructure. The ideal candidate is customer-focused, detail-oriented, and skilled in diagnosing and resolving a wide range of technical issues.

Primary Duties

User Support

Respond to helpdesk tickets, emails, and calls to resolve technical issues in a timely manner.

Provide support for desktops, laptops, mobile devices, printers, and other peripherals.

Assist users with software applications, login issues, and system navigation.

System Maintenance

Install, configure, and update hardware and software systems including support for O365 and Active Directory.

Perform routine maintenance and upgrades to IT equipment.

Monitor system performance and escalate issues as needed.

Network & Security

Support basic network troubleshooting (e.g., connectivity, VPN, Wi-Fi).

Assist with user account management, permissions, and access control.

Ensure compliance with IT security policies and procedures.

Documentation & Training

Maintain accurate records of support requests and resolutions to align to audit requirements.

Create user guides and documentation for common IT procedures.

Provide training and onboarding support for new employees.

Collaboration

Work closely with other IT team members to resolve complex issues.

Coordinate with vendors and service providers for hardware / software support.

Education / Experience

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred but not required with relevant work experience.

2+ years of experience in IT support or help desk roles preferred but not required.

Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.

Familiarity with Active Directory, remote desktop tools, and ticketing systems.

Excellent communication and problem-solving skills.

Ability to prioritize tasks and work independently or as part of a team

#LI-NO1

#SuperATV

The US base salary range for this full-time position is $52,500.00 to $61,800.00. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick / vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO / AA Employer M / F / D / V. www.DormanProducts.com