NetSuite Functional Solutions Consultant - ACS (managed services)- Products Vertical

Job Description

Functional Solutions Consultant - NetSuite ACS- Products Vertical

Job Description

The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with Retail, Wholesale Distribution, or Manufacturing vertical market expertise. This direct-hire position can be home-office based in most major US and Canadian cities and requires moderate travel.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service our first-ever qualifying as cloud annual recurring revenue (ARR) that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!

As part of the Advanced Customer Support Architect Team, this role provides technology leadership, oversight, and guidance in full life cycle implementation of large-scale NetSuite, including services targeted to ensure pre and post-go-live services to ensure ongoing success of NetSuite solutions with a focus on stability, performance, and scalability.

Responsibilities include :

Participate in the identification and documentation of customers' NetSuite requirements leveraging our proprietary methodology

Participate in driving the approach to remediate gaps, and consensus with the Customer

Use strategic design decisions while building solution and architectural recommendations

Work with customers to remediate highest priority challenges

Lead customers and partners through the appropriate use of NetSuite leading practices ensuring these are factored into designs for standard and customized features

Architect solutions for complex business requirements, which may include configuration and / or integration and / or technical components, in partnership with our dedicated Technical Services team

Gain and exhibit subject-matter expertise, thought leadership, working with the Product organization to ensure new product feature changes and capabilities are understood and adopted by customers and partners.

Define detailed functional requirements for automations, integrations, and data migrations

Work with our technical team to design and unit test automations and integrations

Perform quality reviews of deliverables developed by other team members

Continue to increase product knowledge and pursue relevant certifications

Career Level - IC4

Responsibilities

Required Experience :

10 Years working experience with minimum of 7 years of functional consulting & solution architecture experience

Strong NetSuite ERP Financials solution implementation and / or administration experience - competing ERP offerings may be considered

Full life cycle ERP implementation experience

Developing end-to-end business process flows

Experience working with customers in defining and optimizing Order to Cash processes

Leading and managing business and functional design workshops with clients

Ability to be self-directed, multi-task, and lead others with minimal supervision

Adept at getting hands-on with technology and presenting concepts effectively at various levels within a customer's and / or partner's organization

Passion for driving Customer satisfaction

Undergraduate degree or equivalent

Must demonstrate :

Working experience in implementation of integration, data migration and customization work streams

Working experience in implementation life cycle activities (SIT, UAT, ...)

Working experience with cut over and go-live activities

Working experience in triaging issues and risks associated with business and functional requirements

Strong analytical skills

Strong communication (written and verbal) and presentation skills

To be self-directed and motivated

Leading team members with minimal supervision

Experience in the following are assets :

Experience with global or large solution integrators

Experience with SaaS / Cloud architectures

Release management and / or Agile scrum master

Functional Certification with NetSuite or other ERP systems

Travel

• Up to 20%, as appropriate

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Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

CA : Hiring Range in CAD from : $88,100 to $192,600 per annum.

US : Hiring Range in USD from : $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee / Spouse / Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

This role regularly interacts with customers across North America, so a professional level of English is required. A proficiency of French is required for candidates residing in Quebec, otherwise it is considered an asset.

About Us

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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.