Donor Support Technician Reception Technician (Bilingual)

Responsibilities :

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

In compliance with Standard Operating Procedures (SOPs) assists qualified donors in completing the screening process. The screening procedures includes but are not limited to : assessing the self-administered health history answering basic medical questions associated with the donation process referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure pulse weight temperature. Performs finger stick to obtain sample to obtain donors hematocrit and total protein levels.

Upon completion of the appropriate training may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process the health screening tests performed the appointment system donation fees center policies proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely accurately and professionally.

May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.

May answer the telephone and answer callers question or transfer call to appropriate staff member.

Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.

Alerts Group Leader or Supervisor of donor flow issues.

Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

Understands the policies and procedures associated with hyper immune programs at the center if applicable.

Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

Maintains confidentiality of all personnel donor and center information.

May be cross-trained in other areas to meet the needs of the business.

Bilingual skills may be required at the discretion of the organization to meet the needs of the business.

Perform other job-related duties as assigned.

Qualifications :

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service related position preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations
• Must be Fully Bilingual - Spanish / English

Different qualifications or responsibilities may apply based on local legal and / or educational requirements. Refer to local job documentation where applicable.

(NON-EXEMPT)The expected base pay for this position at hiring is $14.10 / hour - $16.25 / hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications skill level experience competencies and other relevant factors.

Our Benefits

CSL offers the following benefits for this full-time position : Options for health care benefits including choices of plans for medical dental and vision prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSLs 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations illness and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit CSLPlasma

CSL Plasma operates one of the worlds largest and most sophisticated plasma collection networkswith over 350 plasma collection centers in the U.S. Europe and China. Headquartered in Boca Raton Florida CSL Plasma is a subsidiary of CSL Behring a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company CSLheadquartered in Melbourne Australia employs 32000 people.

We want CSL to reflect the world around us

At CSL Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy we are able to better understand and connect with our patients and donors foster strong relationships with our stakeholders and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL.

Do work that matters at CSL Plasma!

Required Experience :

IC

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full-Time

Experience : years

Vacancy : 1