Application Support Specialist,

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

Reporting to the Associate Director IT Clinical Systems, the Application Support Specialist's role is to define, develop, test, analyze, and maintain software applications in support of the achievement of business requirements. The primary application responsibility would be the agency interfaces and security systems as they relate to the Electronic Health Records. The ideal candidate is a great leader, intellectually curious and a natural problem solver who is capable of working both independently and as an integral part of a team.

DUTIES AND RESPONSIBILITIES

• Utilize, support and assist in developing business analytic tools, such as Power BI dashboards to sustain agency goals.
• Develop myEvolv custom reports as needed.
• Provides assistance in one or all areas of applications programming that includes testing, design, and analysis
• Provides technical support to the team responsible for Electronic Health Record applications.
• Assists in the formulation of procedures and best practices for users of Electronic Health Record applications.
• Assist with training of agency staff as application upgrades and process changes occur.
• Assist with developing application documentation as processes change.
• Assist lead developer in development and testing of forms in Netsmart myEvolv.
• Assist in troubleshooting system issues and cross application testing.
• Assist in troubleshooting end user issues as escalated by the EHR Support Team, including working with vendors' technical support.
• Represent agency at internal and external meetings as needed.
• Travel to agency sites for ad-hoc application trainings as needed.
• If necessary, liaise with third-party support and vendors.
• Other tasks as needed.

SPECIFICATIONS FOR EDUCATION / CERTIFICATIONS / LICENSES

SPECIFICATIONS FOR EXPERIENCE AND TRAINING

BENEFITS

We offer competitive salary and excellent benefits including :

For more information on our organization, please visit our website at :

www.ccbq.org EOE / AA.