Attorney Relations CSR Level I - State Docket Team

Attorney Relations Customer Service Representative

TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

Basic Purpose : The Attorney Relations Customer Service Representative will be responsible for maintaining docket of cases weekly and obtaining updates on those cases in a timely manner. Making sure attorneys are performing to standard. The Attorney Relations State Docket CSR will report directly to the Attorney Relations Supervisor.

Job Functions : Includes duties that the employee must be able to perform, either unaided or with the assistance of a reasonable accommodation.

To provide the best possible customer service for members, attorneys, and associates through inbound and outbound phone calls

To obtain specific information from a court or attorney regarding a traffic citation and input that information into the computer system

To recognize any case that may need specific actions to be taken and properly notifying Supervisor / Manager

To precisely input any information given by courts or attorneys into the computer system

To properly complete various forms of paperwork needed to handle the case in the best possible manner

To zero out docket weekly

To perform other duties as assigned by team lead / Supervisor when needed

To arrive on time and stay for the duration of your scheduled shift

To maintain proper records of attendance by correctly using the Paycom system

Report to Supervisor / Manager

Experience and Qualifications :

High School Diploma (or GED) required

2 years customer service experience preferred

Must be able to type at least 30 WPM

Must be able to operate a computer, use the internet and be familiar with 10-key

Familiarity with Microsoft Office

Excellent verbal and written (both typed and handwritten) communication

Highly self-motivated and results oriented

Ability to perform in a high-energy, dynamic and team-oriented environment

Strong phone presence and ability to handle a high volume of call

Physical Requirements :

Must be able to sit eight hours a day

Must be able to type at a computer for eight hours a day, inputting and updating information

Must be able to hear / speak with a customer via phone

Must be able to review, analyze, and communicate information contained on a computer screen

Work Location : This will be a remote / work-from-home position. This is subject to change; employee may be required to work in-office at the request of the employer.

Work Schedule : Monday-Friday from 8-5. Schedule as assigned.

Our Culture : Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category : Corporate EOE-Protected Veterans / Disability