UM / UIM Represented Adjuster - Remote (CST / MST / PST)

Claims Investigator

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

This job is responsible for investigating complex, represented claims which typically will include : uninsured or underinsured motorist (UM / UIM) claims in single or multi car accidents, and represented moderate or major claims. The individual also may handle complex CPL claims or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. This position is for our Represented Litigation Casualty office with a focus on handling UM / UIM claims in the states of TX, CA, and UT.

Qualifications :

• 3+ years experience in liability investigations, bodily injury claim evaluations, and negotiation preferred
• Casualty claim handling experience is required
• Previous experience in bodily injury claims handling or a related field
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently
• Familiarity with insurance policies, coverage, and liability determination
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
• Knowledge of innovative tools and platforms for effective claims evaluation

You'll wear a few hats to fill a few roles throughout your day that all require a level of experience :

The Customer Service Expert you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

The Investigator you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Remote Home-Based Work This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, Hawaii, or Puerto Rico residents.

Schedule : Mon-Fri | 8am-4 : 30pm or 9am-5 : 30pm

When you work from home full time, you'll need :

A home office a dedicated workspace in your residence that is private and free from distractions.

A minimum internet bandwidth of 50 MB down / 5 MB up.

Appropriate work surface and seating.

What will Allstate provide?

A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).

Connectivity reimbursement of $80 per month to offset some of the cost of internet.

Notice of Licensing Requirement : As a condition of employment, your office / area may require you to obtain an adjuster and / or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign-On Bonus : You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designate Home State (DHS) Florida or Texas License, and / or applicable Appraiser License.

Allstate Benefits Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes :

Competitive pay with needed support for continuous development and career advancement.

Flexibility in scheduling and a time off policy that helps support your work / life balance.

Initial and ongoing training to get you proficient in your new role.

Comprehensive benefits like a 401K / pension, education reimbursement, and programs to help you balance work with the rest of your life.

Notes : The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills Bodily Injury Claims, Claims Resolution, Communication, Critical Thinking, Fraud Investigations, Information Collection, Negotiation, Problem Solving, Time Management

Compensation offered for this role is $50,000.00 - 82,542.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.