Help Desk Technician

A company is looking for a Help Desk Technician.

Key Responsibilities

Provide technical support and troubleshooting for hardware and software issues

Assist customers with inquiries and deliver exceptional customer service

Document and track issues in a ticketing system for resolution

Required Qualifications

Experience in troubleshooting technical issues

Some customer service experience is preferred

Ability to work remotely and independently

Familiarity with ticketing systems is a plus

High school diploma or equivalent; further education in IT is advantageous