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Head of Customer-Facing Product Management for a B2B Online Printing Conglomerate

Head of Customer-Facing Product Management for a B2B Online Printing Conglomerate

Treehouse PartnersLos Angeles, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Our client is a fast-growing, private equity-backed provider of online printing solutions and marketing collateral for SMBs. Their business consists of 12+ individual e-commerce brands under the company's umbrella, allowing customers to quickly and efficiently produce marketing collateral and branding materials customized to their unique needs. They are seeking a Head of Customer-Facing Product Management to conceive, execute, and optimize all customer-facing sites and systems. The ideal candidate will be a strong, strategic people leader with experience working cross-functionally with creative, data, tech, and product teams and a demonstrated track record of success in meeting revenue, time-to-market, and growth goals.

This is a hybrid role. Candidates in Los Angeles, Dallas, and Salt Lake City will be prioritized.

Responsibilities :

  • Recruit, lead, grow, and mentor a strong product team in delivering a best-in-class e-commerce experience for customers
  • Foster relationships with customers across the company's portfolio of brands, assessing the quality and effectiveness of such relationships via net promoter score and similar metrics
  • Conceptualize and lead roadmap strategy for the business's proprietary and purpose-built customer management system and e-commerce platform
  • Utilize the company's unique set of tools and systems to create business cases and requirements for products and systems sets
  • Implement, monitor, and consistently improve on performance KPIs and brand revenue
  • Lead product strategy and innovation and create a unified front across cross-functional teams like marketing, category management, technology, and operations
  • Work closely with both internal and external key stakeholders across all levels of the business; drawing actionable insights from data, prioritizing ongoing projects, tracking ongoing initiatives, and keeping said stakeholders informed of all relevant information
  • Serve as a champion of agile product development, guiding improvements in scrum / agile implementation and keeping an eye out for areas of improvement
  • Gain an understanding of workflow processes and required data capture for tracking and reporting needs around CMS-driven functions by studying internal customer activity
  • Collaborate with the software team to conceptualize and execute sophisticated features and tools (or integrate the company's systems with third-party providers) in order to better serve customer base

Qualifications :

  • Bachelor's degree, required
  • 15 years total experience : 7-8+ years of experience in product management, with at least 2 years in a team leadership capacity
  • Demonstrated track record of success with scrum / agile environements
  • Experience in an e-commerce or web-to-product setting is strongly preferred
  • Strong track record of success building and delivering software functions, systems, and features
  • Experience recruiting, hiring, training, mentoring, and training high-performing product and software teams
  • Self-starter and roll-up-your-sleeves attitude, with the ability to juggle competing priorities and wear multiple hats as needed
  • History of successfully working cross-functionally with teams across an organization as well as internal and external stakeholders at all levels
  • Creative problem-solving skills in the face of complex, multi-faceted systems
  • Experience negotiating with third-party vendors of product and service providers
  • Best-in-class written and verbal communication skills
  • Ability to thrive in a fast-paced environment, with the desire to be part of a dynamic, entrepreneurially minded team
  • Functional knowledge of artificial intelligence and its ability to improve on customer experience
  • Strong R&D and technology understanding, with the ability to collect data and use it to validate assumptions

    • Compensation : Targeting a base salary of $190-$240k; DOE

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    Head Of Product • Los Angeles, CA, US