Mortgage Customer Service Rep

Build Your Career with a Leader in Bankruptcy Services Step into a key customer service role with a company known for compliance, quality, and career growth. CornerStone Staffing has partnered with a growing our call center team and we are looking for motivated professionals ready to make an impact—and potentially grow into long term roles. Bilingual candidates earn extra! Bilingual Customer Service Representative Dallas, TX | Onsite COMPENSATION & SCHEDULE

• $18.00 / hour ($18.50 / hour for bilingual candidates)
• Must be available Mon - Fri 7 : 00am-7 : 00pm
• W2 contract – 4-month project with potential for extension or permanent placement
• Start date : ASAP ROLE IMPACT As the first point of contact for bankruptcy-related customer inquiries, this role is critical to maintaining service excellence and regulatory compliance. Representatives support the company’s high-volume call center operations by resolving account issues and ensuring timely, professional communication. Successful candidates will demonstrate initiative, adaptability, and a customer-first mindset, contributing to both individual and team performance goals. KEY RESPONSIBILITIES
• Manage a high volume of inbound calls from customers regarding account status
• Provide accurate, efficient, and courteous responses to customer inquiries
• Document case activity and update client systems in real time
• Route calls or emails to appropriate departments or administrators as needed
• Use multiple internal support platforms to resolve issues or escalate cases MINIMUM QUALIFICATIONS
• High school diploma or GED
• 3 years recent inbound call center or high-volume customer service experience
• Bilingual (English / Spanish) communication skills preferred
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Multi-line phone system
• CRM / ticketing platform (experience with MSP a plus)
• Internal workflow / documentation tools PREFERRED SKILLS
• Familiarity with MSP (mortgage servicing platform)
• Prior experience in bankruptcy, lending, or financial services
• Strong multi-tasking and time management abilities LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at : https : / / www.cornerstonestaffing.com / privacy