CDL Skills Testing Manager

Description

We are dedicated to growing a culture of belonging through our values :

Respect Trust Diversity Inclusion Equity

A t the Department of Licensing (DOL) we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work create value for our customers and help build trust in our government.

Our Programs and Services Division is seeking to add a collaborative Licensing Services Manager to lead the CDL Skills Testing team!

As one of the most visible state agencies and the second-largest revenue generator in Washington State we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers enabling them to live work drive and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

Duties

As the CDL Skills Testing Manager you will lead and coach your team as they provide essential support to our CDL customers. With your people-centered approach you will foster a culture of collaboration and belonging while assigning and directing work of staff monitoring performance and leading through any organizational changes. Under your supportive guidance the CDL Skills Testing team will have a direct impact on helping every Washington resident live work drive and thrive.

Some of what you will do :

• Manage all DOL Skills Testing leased test sites ensure sites are maintained properly and that sites are properly equipped and supplied.
• Manage travel requests and apply DOL travel and conduct policies.
• Resolve operational issues proactively and within delegated authority.
• Establish standards procedures and outreach strategies.
• Review DOL skills examiner audit reports to identify opportunities for improvement and corrective action.
• Interpret and apply rules and statutes related to examiner conduct test administration and program operations.

Qualifications

What you will bring :

Six (6) years of customer service experience providing services or assistance to clients / customers regarding inquiries complaints or problems in person writing or over the phone.

Experience must include :

Two (2) years of experience in commercial driver testing licensing or other regulated credentialing environments.

Two (2) years of experience managing skills testing programs in a government licensing or credentialing setting.

Two (2) years of experience supervising or leading a team including responsibility for coaching evaluating performance delegating assignments and managing workflow.

Two (2) years of experience interpreting and applying federal and state laws administrative rules and policies related to commercial driver licensing examiner conduct or skills testing requirements.

Two (2) years of experience working with internal and external partners including federal agencies local government partners and private industry representatives with the ability to build credibility facilitate meetings and convey program requirements clearly.

Three (3) years of experience using Microsoft Office Suite.

Up to four (4) years of relevant education may substitute year for year for experience.

What may help set you apart :

Bachelors Degree in Business or Public Administration or a closely allied field.

In-depth knowledge of CDL testing procedures examiner certification standards and Federal Motor Carrier Safety Administration (FMCSA) regulations.

Experience developing or contributing to long-term plans or operational strategies in a government or compliance program setting.

Demonstrated ability to develop and deliver presentations to technical and non-technical audiences.

Ability to lead staff through organizational or procedural changes.

Experience implementing new systems standards or policies across multiple stakeholders.

Familiarity with preparing or managing operating budgets in a government setting. Able to estimate resource needs and justify program funding decisions.

Possess a valid Class A commercial driver license w / out restriction.

Additional Conditions of Employment :

DOL is committed to the full inclusion of all qualified keeping with our commitment we will take the steps to ensure that people with disabilities are provided reasonable accommodations.

For information about the position available accommodations or the interview process contact Nicole Walters .

Supplemental Information

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity equity and inclusion!

How to Apply :

Cover letter explaining your experience as it relates to this position and why you are interested in this opportunity.

Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas including supplemental questions and attachments are completed in full.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

We value diverse perspectives and life experiences.

We employ and serve people of all backgrounds including people of color immigrants refugees women LGBTQ people with disabilities and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce we will create a more respectful productive and unified team to better serve the public of Washington.

Veteran / Military Spouse Preference Notice

To take advantage of veteran / military spouse preference please notify the Recruitment Team . Please include the title of this position in the subject line.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age sex (including gender identity) marital status sexual orientation race religion creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process during the recruitment process or who need this job announcement in an alternative format may contact the Human Resources Office at or may email Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

We do not use the E-Verify system; therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information please visit .

Required Experience :

Manager

Key Skills

Evaluation,Marketing & Operations,Audio Visual,Java,Arbitration

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 61644 - 80820