Job Patient Relations Specialist

Job Title

Responsible for the oversight of patient valuables and personal belongings, assuring that all patient inquiries are addressed as quickly as possible.

Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Management also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility.

Collaborate with and support with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.

Greet, smile and make the patient / family and visitor feel welcome, listen to customer's request and offer assistance.

Responsible for answering phones and questions proficiently, and triaging calls which cannot be answered and, therefore, require further assistance.

Mailing patient valuables and belongings if requested, utilizing the appropriate delivery services.

Experience Required

Excellent oral and written communication skills.

Expertise in complaint resolution, customer service and healthcare experience preferred.

Education Requirements

High School Diploma or Equivalent required.

Salary Min ($)

USD $17.50

Salary Max ($)

USD $27.00